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Home Products Queue Management System
Customer Experience

Queue Management That Cuts Wait Times

Token-based queue management for banks, hospitals, government offices, visa centers and retail — smart routing, real-time displays, mobile tokens and rich analytics.

  • Token issuance & tracking
  • Multi-counter routing
  • Display screens & audio call
  • Mobile token & SMS alerts
  • Appointments + walk-ins
  • Wait-time & SLA analytics
Queue Management
Tokens · Counters · Displays
Touch kiosk Mobile token Live displays
50%Less Wait Time
Throughput
LiveDisplay Boards
MultiBranch Support
Key Features

Everything Front-Of-House Needs

A focused feature set, refined across deployments in banks, hospitals, government offices and visa application centers.

Touch-Screen Kiosk

Self-service token issuance with multilingual menus, ID capture and printer support.

Mobile Token

Citizens take a virtual token from their phone — arrive only when their turn is near.

Smart Routing

Skill-based, priority and SLA-aware routing across counters and service categories.

Display Boards

HDMI-driven multi-zone displays with current token, next tokens, ads and notices.

Audio Announcement

Multi-language voice announcements (text-to-speech or pre-recorded) over speakers.

Analytics & SLAs

Live wait-times, service-time, abandons and SLA breach alerts — per counter and per branch.

Modules

What's Inside

A modular QMS — deploy what you need today, scale to enterprise tomorrow.

Token & Kiosk

  • Touch-screen kiosk UI
  • Service-category menus
  • Mobile / WhatsApp tokens
  • Token printers (USB / network)

Routing & Counters

  • Counter / agent console
  • Skill & priority routing
  • Transfer & recall
  • No-show & recall workflow

Displays & Audio

  • Multi-zone display boards
  • Multi-language voice call
  • Ad / notice scheduling
  • Branch / counter signage

Analytics & SLA

  • Live wait & service times
  • Abandon & no-show rates
  • SLA breach alerts
  • Branch & agent productivity
Built For

Designed for Front-Office Operations

Banks & FinTech

Branch tokens, RM appointments, priority for HNI customers and SLA dashboards.

Hospitals & Clinics

OPD token flow, doctor wait-times, billing-counter queues and lab-collection routing.

Government Offices

Aadhaar / RTO / passport-seva style token systems with appointment + walk-in mix.

Visa Centers

Tight integration with our Visa & Passport software for biometrics queues and dispatch.

Telecom Service Centers

SIM, billing and grievance counters with skill-based routing and CSAT capture.

Retail & Showrooms

Service-desk queues, premium-customer priority and exchange / return desks.

Queue Management

Cut Your Customer Wait Times in Half

Get a personalised demo of our QMS — we'll show you the kiosk, displays, agent console and analytics tailored to your branch operations.