Inbound, outbound and blended cloud call-center — IVR, ACD, predictive dialer, call recording and live agent dashboards. Scale up agents in minutes.
A focused feature set, refined across years of real-world deployments.
Skill-based routing, time-of-day rules, queue overflow and callbacks.
Maximise talk-time with predictive, progressive and preview modes.
100% recording with searchable transcripts and QA scorecards.
Real-time dashboards for queues, agents, SLAs and abandons.
Auto pop the customer record on call connect — across any CRM.
Whisper, barge, listen-only and side-by-side coaching modes.
Everything inbound, outbound and blended teams need.
Multi-tenant deployments with client-level reporting and SLAs.
Predictive dialer with PTP tracking and skip-tracing flows.
Click-to-dial, dispositions and CRM-driven outbound campaigns.
Inbound IVR, ticket integration and post-call surveys.
PCI-compliant recording with pause/resume around card capture.
HIPAA-aware queues, appointment scheduling and reminders.
Get an end-to-end cloud call center running for your team — phones, IVR, dialer, CRM popup and reports — in less than 24 hours.
